Articles that can be exchanged or return

We provide the facility of return & exchange service in case of defective product or size change than the customer has a right to exchange within 10 days of receiving or purchasing.

* The product that is being returned by the customer must be complete, tagged and intact.

* Article packaging should be unblemished and intact.

Articles that cannot be returned

* If the product is not complete or if even a single item is missing.

* If the product is customized according to size, style, and fabric.

* .Products that got stained and throwing smell of body lotion, perfume, or deodorant etc or worn cannot be  returned. The garments sold after alteration are considered as final sale and cannot be returned.

* Discount offers articles cannot be returned.

Procedure for Return & Exchange

For exchanging or returning any of your purchased item please contact at our store. Our customer care representative will get back to you within next 24-48 hours on working days (Monday to Friday). You can return the item to our provided address written below under the title ‘Return Address’, please note the courier cost of returning the item will be borne by the customer. In case the item is damaged or the size you ordered is not the size you received, Mona Embroidery will cover the return shipment charges (Pakistan only) .and in case if you have to pay the return fee than you will get the amount will be adjusted in the next order. Please note that we do not accept the returns for those products that are not purchased through www.monaembroidery.com

Procedure of Return & exchange Through Mona Embroidery Stores.

We are provide the facility of return or exchange at our stores also no matter if the product is purchased through our website.

With receipt

You can return the defective item (if any), unwashed, and unworn within ten days of purchase; the original purchase receipt will be required for returning the item with full paid price.

Without receipt

You can also return the defective item (if any), unwashed, and unworn without the original receipt but the product will then be refunded as per the current selling price of that time; and the customer will be offered exchange service with same or high value. The right to refuse the excessive non-receipted returns is reserved by Mona Embroidery. The product sold on discounted price will not be returnable.

Time limit

You will be facilitated with return service during the course of 10 days after the delivery of product. The original receipt of product will be required for your ease and our convenience.

Return Address

Dear Customer, please use the mentioned below address for returning or exchanging of products, or follow the instruction of our Customer Care Representative; you will have the adjustment of shipping fee in the next order.

Mona Embroidery

G-7 GROUND FLOOR DOLMEN MALL TARIQ ROAD KARACHI  +92 346 3331660