Refund policy

At Mona Embroidery, we strive to ensure our customers are satisfied with their purchases. Please note the following policy regarding refunds and exchanges:

• No Refunds: We do not offer refunds on any purchases.

• Exchange Policy: If you are not completely satisfied with your order, you may exchange it for another item of equal or higher value within 2 days of receiving your order.

• Conditions for Exchange: Items must be in their original condition, unworn, unwashed, and with all tags attached. Proof of purchase is required.

• How to Initiate an Exchange: To request an exchange, please contact us at monaembroidery6@gmail.com or whatsapp at +923009844334 with your order details and reason for the exchange.

• Shipping Costs: Customers are responsible for any shipping costs associated with exchanges unless the item received was damaged or incorrect.